Effective Date: 01 Aug, 2023
At Elora skincare supply, we want you to be completely satisfied with your purchase of our skin care products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind. Please read this policy carefully before initiating a return.
a. Eligibility: You may request a return or exchange within 5 days from the date of purchase. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
b. Exceptions: For sanitary reasons, certain products, such as opened or used skincare items, cannot be returned or exchanged unless they are defective or damaged upon receipt.
c. Return Process:
i. Contact Customer Support: To initiate a return or exchange, please contact our customer support team at contact@eloraskincaresupply.com. Provide your order details and the reason for the return or exchange.
ii. Return Authorization: After verifying your eligibility, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
iii. Package the Product: Securely package the product to prevent damage during transit and include the RA number on the outside of the package.
iv. Return Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for your return to ensure delivery.
v. Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If approved, we will process the refund or exchange as per your request.
a. Refund Eligibility: To be eligible for a refund, the returned product must meet our return eligibility criteria as mentioned in section 1(a).
b. Refund Process:
i. Approved Refunds: If your return is approved, we will initiate the refund to your original payment method. Please note that the refund amount may take a few business days to reflect in your account, depending on your payment provider.
ii. Non-Refundable Items: Shipping costs and any applicable gift wrapping or personalization charges are non-refundable.
a. Inspection: If you receive a damaged or defective product, please contact our customer support team within 5 days of receipt, providing details and photos of the damaged or defective item.
b. Resolution: We will investigate the issue and, if deemed a manufacturing defect or damage during shipping, we will offer a replacement or issue a full refund, including the shipping costs.
a. Order Cancellation: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. If the order has not been processed, we will cancel it and provide a full refund.
b. Shipped Orders: If your order has already been shipped, you may follow our regular return process outlined in section 1.
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team at: contact@eloraskincaresupply.com
Thank you for shopping with Elora skincare supply. We value your satisfaction and strive to provide you with high-quality skin care products and excellent customer service.
“Happy shopping!”
